Serco Group HR Director offers glowing testimonial

Geoff Lloyd, Serco’s Group HR Director and one of HR magazine’s Most Influential HR practitioners, describes Independent’s contribution to Serco’s success:

“Serco has worked with Independent now since 2011, when we engaged the team to support our Resourcing change plan. This was part of our wider Business & HR transformation programme (MyHR). During this time we have advanced the Resourcing approach at Serco by ‘light years’. We have built a shared service centre now delivering over 4,000 hires per annum in the UK, which is successfully recruiting the full breadth of hiring across all of Serco’s UK & European divisions. This includes facilities management, health and transport contracts, all the way up to senior and highly specialised hiring e.g. defence and technology.

Thanks to the work from the Independent team, our own internal Serco Resourcing team and leaders have won both national and global company awards for high performance (our Pulse Awards).

The Resourcing workstream was a key element of our original HR Change business case, and after only 8 months the resourcing implementation has quadrupled our target 12 month business case savings, fundamentally helping to fund new investment in the next stages of the project. We are now working closely together to deliver a Global Resourcing Operating Model which will help Serco achieve its corporate plan over the next few years. The partnership with Independent has worked very successfully for Serco due to Independent’s expertise but also their flexibility. They have worked as a core, integral and embedded part of our Serco teams.”